Last updated: September 25, 2024

At Catastrophe (https://catastrophe.ca), we take the privacy of your personal information very seriously. This privacy policy explains what personal data we collect, why we collect it, how we use it, and what your rights are.

This policy applies to all users of the Catastrophe website and complies with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect different categories of data to better serve your needs:

1. Information you voluntarily provide:

• Name, surname, and contact details (address, email, phone number)

• Payment and billing information for services rendered

• Details related to quote or service requests submitted via our online forms

2. Information collected automatically:

• IP address and device information (browser, operating system)

• Browsing history and interactions with our website

• Behavioral data collected via tools such as Google Analytics, Google Tag Manager, and Hotjar

How We Use Your Information

The collected information is used to:

• Provide our services and respond to your requests (e.g., quotes, orders)

• Improve our website and analyze user behavior for a better experience (via Google Analytics and Hotjar)

• Communicate with you regarding updates, promotions, and offers (with your consent)

• Comply with legal obligations and prevent fraud

Sharing Your Data

We only share your personal data with:

• Third-party service providers: For statistical analysis (Google Analytics, Hotjar), tag management (Google Tag Manager), and UX optimization

• Business partners: When necessary to fulfill our services, such as caterers, decorators, or audiovisual technicians

• Legal authorities: When required to comply with the law or respond to official requests

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

Data Security

We apply appropriate security measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes encryption of sensitive data and strict access controls.

Your Rights Regarding Your Personal Data

You have the following rights:

• Access: Request a report of the data we hold about you

• Correction or deletion: Request correction or removal of inaccurate or outdated data

• Withdrawal of consent: You may withdraw your consent at any time

• Objection: You may object to certain processing activities, such as direct marketing

To exercise your rights, please contact us at the address below.

Cookies and Similar Technologies

For more information about our use of cookies, please refer to our Cookie Policy.

Children

Our website is not intended for children under 13 years old. We do not knowingly collect personal data from children without parental consent.

Changes to This Policy

We may update this privacy policy from time to time to reflect legal or operational changes. We encourage you to review this page regularly.

Contact

If you have any questions, concerns, or requests related to this policy, you can contact us at:

Catastrophe
79 Rue St Jean Baptiste, Laval, QC, H7C 1T9
Email: info@catastrophe.ca
Phone: (450) 664-7757